LUXURY OUTLOOK 2023 NEW MARKET RENTAL LUXURY TECH-TONIC SHIFTS METAVERSE DIGITAL NATIVES PHYGITAL NATIONAL
April 14, 2023 | 189 34 minutes read
Emergence of innovative technologies, drastic consumer trend changes and a re-definition of true luxury have forced luxury brands to adopt and service mankind selflessly. The sector remained resilient through the various waves of the pandemic to emerge victorious and glorified. In fact, the years 2021 and 2022 once again proved that the luxury sector has always been the last to enter but first to recover from any kind of economic or geo-political crisis.
The past year in particular has been anything but ordinary. The unnerving combination of war, inflation, energy scarcity, and climate change wasn’t what anyone expected as life was just beginning to move forward from the covid-19 pandemic. Despite all this, 2022 has also proven to be a year of resilience. In fact, 2022 has been a very spectacular year for global luxury. Not only were the 2019 levels reached, but crossed over 95 percent of luxury brands generated positive growth. The global luxury market is set to grow by 21 percent to reach a size of Euro 1.4 trillion - revenge shopping with a vengeance!
In retrospect, although the luxury industries have promptly recovered from covid, going forward, they face significant headwinds: growing geopolitical risks; over-dependence on a few markets; rising fears of impending global economic slowdown; supply chain disruptions; relentless digital disruption – the latest being the metaverse; increasing pressures to transform for purpose and sustainability; and younger consumers expecting different approaches and showing different buying habits.
Moving on, what can the world of luxury expect 2023 onwards? What carry over new trends and long term changes can be expected?
1-Outlook 2023 : Weakness at the bottom, Strength at the Top: As per the millionaire survey by CNBC, going forward, 80 percent of the US millionaires plan to cut back luxury spending due to impending recessions. However, Milton Pedraza of Luxury Institute explains how the luxury consumption phenomenon operates. “In a luxury brand, the top 5 percent of customers provide 40 percent of the sales. The next 15 percent of customers deliver the next 30 percent of sales. That’s the top 20 percent, who are true high-net-worth (HNW) and ultra-high net worth (UHNW) individuals, not mere millionaires. In total, they deliver a full 70 percent of sales. We are in continuous contact with our vast global network of HNW and UHNW individuals, and they tell us they will continue to spend despite some obvious investment losses. In contrast, the bottom 80 percent of customers who deliver 30 percent of the sales are always susceptible to the economic downdrafts. Those 80 percent have limited resources, their stock portfolios are down, and many are at risk in a white collar recession that we have also predicted since January 2022. So yes, batten down the hatches for 2023, establish an honest dialogue to understand the needs of your best customers, dramatically enhance the client experience, and train your transactional people to raise their emotional intelligence skills and start building high performance client relationships. HNW and UHNW client retention and referrals will drive performance in 2023 that you need to execute now. ”
2-The New markets of Luxury: As per Bain & Co reports, the US luxury market is still strong. Europe has managed to recover beyond the 2019 levels, thanks to solid local demand alongside an extra-boost from US and Middle Eastern tourist shoppers. However, the new markets of luxury consumption are surprising the industry. South-east Asia and Korea are winning in terms of growth and potential. India and emerging Southeast Asian and African countries have significant potential as well. Among the rising stars, India stands out for growth potential, which could see its luxury market expand to 3.5 times today’s size by 2030, propelled by an increasing interest and evolving attitudes and behaviors among (young) customers towards luxury goods.
3-Luxury has a new meaning: The current millionaires are mainly concentrated in the 18-44 age bracket, a mixed cohort of millennials and a rising population of the Gen Z. Luxury takes a new meaning for this cohort. From simply being more of a brand-led status symbol and luxury today is more health besides just wealth. Luxury is freedom, luxury is being able to do what one wants to do, to step out, to be able to travel, be with friends, and be creative without being judged. Being exclusive, being something out of the ordinary, being more environmentally friendly, being socially conscious, being inclusive, top quality of service and product and being empathetic are values being sought for.
4-Resale is a raging & resonating force: By all accounts, resale is growing faster than first-hand goods. As mainstream consumers have become more comfortable with secondhand fashion, and the stigma around resale has started to shift into aspiration, many brands and retailers have launched integrated resale platforms, from Isabel Marant and Balenciaga to Selfridges and Net-a-Porter. Rolex, too, recently launched its own pre-owned collections. Statistics reveal that an impressive three-fourths of consumers of all ages and across the socio-economic spectrum participate in the secondhand market. As per the 2022 Thredup Resale Report, the sector is expected to grow a further 127 percent by 2026. Bain reports that the $32 billion pre-loved personal luxury market grew five times faster than the primary market from 2017 to 2021, up 65 percent as compared to 12 percent for first-hand personal luxury.
Further, according to the latest resale report by Vestiaire Collective and Boston Consulting Group, led by Gen Z followed by millennials, the resale market is now worth an estimated $100-120 billion, three times more than in 2019, and is expected to grow between 20 to 30 percent. McKinsey also estimates that off-price sales are likely to grow five times faster than full-price from 2025 to 2030.
Within the APAC region, the concept of sustainability and second-hand is still growing compared to North America or Europe with Australia being the most closely related to its western counterparts. The idea is to build loyalty among sustainability-minded consumers, offer lower-priced options for new customer acquisition, and continue profiting from products long after they leave the shopfloor.
And it’s not just fashion or luxury, the second-hand furniture market is predicted by Statista to more than double from $13.4 billion in 2022 to $27 billion by 2026.
5-Rental Luxury is catching up: In a similarly green vein, many people are opting to rent items rather than buy them, particularly in categories such as fashion and jewellery. Sustainability and tapping into the circular economy is at the heart of this growth. Although, only 10 percent are interested in renting clothes indicates that this growth might continue to be gradual. Meanwhile, 18 percent say that they are interested in buying second-hand clothes, though this figure lags quite far behind in Asia where only 9 percent are interested. The online clothes rental market size will significantly grow between 2021 and 2031. The market is projected to be around US$ 1.8 billion in 2021. There's a projection that 10 percent of revenues by 2030 is going to come from these kinds of spaces of rent a luxury; buy now, pay later and reusable luxury etc.
6-Accessible Luxury is under threat: As a resulting combination of all above trends, the brunt is being borne by the democratized lines of luxury. Even fast fashion has been impacted with slowing demands. In this world of instant fame and recognition, no one wants to be seen in the same ensemble ever again. Besides, if one can either rent or buy a second-hand version of a higher placed luxury item, why would anyone buy either fast fashion or even accessible luxury? In the recent past, names like Zara have been raising their premiumization index by introducing higher priced lines whilst luxury brands have been focussing more on their sophisticated higher versions of their collections.
7-Guilded Luxury - Rarity Reset: Thanks to the post covid K- shaped recovery in most countries, the lower end of luxury created especially for the aspirational class is facing a challenge. The true luxury consumer is, however, moving to a much higher plane of personalisation and experiences. As the world enters a new era of global political and economic uncertainty, luxury brands are turning their attention away from the aspirational client and renewing their focus on their very important customer (VIC) or very important client.
Big luxury brands are thriving - thanks to their VIC’s. VIC’s are the core consumers - those who are not impacted by any kind of economic or political turmoil. The cost of living crisis due to rising inflation does not affect their luxury spending. Brands like Chanel have built exclusive and prestigious experiences for these business critical revenue drivers who spend top dollars with them. Understandably, luxury brands are building deeper and meaningful relations with their VIC’s which can assist weather the economic storm. Key to gilded luxury is not the usual ‘by invitation’ offerings but enhanced exclusivity via tiered level of access offering a multitude of benefits for the highest spenders.
According to research in China, the rich consumer segment accounts for only 11 percent of total consumers, but contributes to nearly 40 per cent of the market. Correspondingly, it has been observed that brands are paying even more attention to their VICs, launching services such as online one-on-one live stream consultations, offline value-added experiences, and even catering meals for VICs during lockdowns.
8-Expanding Consumer Base: As per Bain & Co latest report, the luxury market’s consumer base is broadening with some 400 million consumers in 2022, expected to expand to 500M by 2030. This market growth is driven by factors that go beyond just aspirational. With consumers becoming more knowledgeable and choosy, and with intensified competition for loyalty and advocacy, the market dynamics seem to be shifting. The higher and top end of the luxury market is also expanding at the same time and accounted for some 40 percent of market value in 2022 compared with 35 percent last year, with these consumers hungry for unique products and experiences, and putting brands (VIC) very important customer strategies into overdrive.
9-Cultural, Social, Ethical & Moral orientation: Luxury brands learnt the importance of localized cultural, social and moral values the hard way. Not long ago, Dolce & Gabbana faced a massive backlash against their humor oriented campaign depicting a Chinese model trying to eat a pizza with chopsticks. The follow up apology rendered was further considered insensitive and ingenuine. The impact on the subsequent sales and brand equity worldwide was a warning for all luxury brands.
The recent campaign by Balenciaga is another pointer in the same direction. The unprecedented backlash against the campaign as well as the brand resulted in not only the consumers, but even celebrities and brand ambassadors like Kim Kardashin part ways with the brand.
Going forward, luxury brands will need to respect and be sensitive towards matters of cultural, social and moral values. This shift to value-based consumers can be daunting for brands with outdated business models, or having a bad reputation. Ethics, sustainability and transparency move into the design room from being just another marketing buzzword.
10-Diversity, inclusivity and heightened relevance of ESG: With more and more awareness of ethical standards, employee well-being, gender equality, diversity and inclusivity, brands can no longer be simply profit oriented. Most designer led brands are now being run by corporates and investment houses; the governance model towards environmental and social practices plays a key role. Indian-born Leela Nair being appointed as the global CEO of Chanel is the latest addition in this direction.
Black Lives Matter is another strong peg in the thrust for inclusivity. The global cry for this and the passing of Louis Vuitton menswear designer Virgil Abloh showcase the brands response towards such matters. LGBTQI plus is not taboo any more since mutual respect has set in.
Co-existence is the new defining undercurrent. Going forward, most luxury brands will have a focus on such matters with a chief diversity officer playing a key role in the brand governance models.
11-Purpose precedes the brand: We all emerged from the pandemic craving more purpose, more meaning and more connection. Shifts in the market have accelerated resulting in luxury brands transforming from makers of products to purpose-driven actors in a push for a more sustainable, diverse and equal society. As the world emerges from the pandemic, a permanent shift towards “purpose” and “brand values” remain central to purchase decisions. The purpose of the brand, its contribution towards mankind and social issues, inclusivity, environment and nature play center stage. However, going forward, a brand that operates with heightened value and transparency, sincerity and commitment is most likely to be rewarded with lasting customer loyalty and trust. “Where once it was all about status, logos and exclusivity, luxury brands are now actors in social conversations, driven by a renewed sense of purpose and responsibility,” says Claudia D’Arpizio, partner at Bain & Company. The age of the enlightened consumer is surely here and now. Brands that don't share consumers' values will suffer.
12-Tech-tonic shifts: Despite the worldwide economic slump, the global luxury market is estimated to be worth more than $2 trillion. Technology is reshaping the global luxury. Virtual selling is real selling. During and after the pandemic, luxury brands have acknowledged the need for being digitally present. A whole lot of tech adaptation was necessitated. From just 10–15 percent of overall sales being online, it is expected that by 2025, at least 25 percent of global luxury sales will be online.
As consumers become wealthier, they have a greater desire for uniqueness and exclusivity. Statistics are a confirmation to the fact that luxury sales adopted newer means, platforms and technology at a highly accelerated pace. One would believe that the pandemic was a dress rehearsal for a new, more technologically turbulent world. Simple e-commerce has reshaped into more immersive experiences.
13-Metaverse & NFT mindset: By 2030, the metaverse is anticipated to be valued at $13 trillion, with luxury and retail accounting for $50 billion. As per the ‘GCC State of Metaverse, and its potential for Luxury Retail’ report, published by Chalhoub Group, 87 percent of luxury buyers expect their favorite brands to be present in the metaverse, whilst 89 percent are eager to preview products in the virtual worlds. The report anticipates a project-based test and learns approach in short to midterm (2025), while new web3 and metaverse technologies are expected to be integrated into daily business in the long run. Metaverse is called to transform the luxury industry by presenting new consumer touch-points, boosting a unique digital presence, and shaping the industry landscape.
Tech-savvy and younger cohorts are spending increasing amounts of time in these spaces. From social media and gaming to virtual realities, they are adopting multiversal identities along the way. At the vanguard, digital assets in the form of virtual fashion and non-fungible tokens (NFTs) are offering new ways for consumers to shop, exchange goods and inhabit those identities. By experimenting with NFTs, gaming and virtual fashion, brands will continue to unlock value streams in the metaverse that engage young consumers and will find new routes to creativity, communities and commerce.
From Prada to Louboutin to Tiffany, 2022 saw some of the best luxury NFTs burst onto the Web3 scene. The start of 2022 witnessed the industry slowly warming up to the idea of non-fungible tokens. But many consumers remained cynical, branding labels’ Web3 efforts as PR marketing stunts with unclear or short-term values. Now, as the year draws to a close, luxury’s biggest players are officially embracing the virtual assets with open arms. 2023 is gearing up to be a time of widespread recognition for Web3, with non-fungibles playing a crucial part in that success.
14-Digital Natives to Metaverse Natives: While the last decade was all about digital natives or Gen Y, the current decade seems to be shaped by Metaverse natives. The average age of the oldest Gen Z is around 25 years or so and is stepping into the luxury consumption cycle rapidly. While the digital native enters his early middle age (average age 40 plus years), there is no doubt that they helped shape the behavior of Gen Z to a large extent. As an elder sibling in the same household to also being a boss to a few, the influence is stark as well as the different in approach. Gen Alpha is not too far behind as a true metaverse native.
It is estimated that by 2025, nearly 50 percent of the overall luxury market will consist of Gen Y and Gen Z buyers. As per Bain & Co, driven by a more precocious attitude towards luxury, ‘Gen Y’ and ‘Gen Z’ led the growth in 2022. Gen Z consumers started to buy luxury items some 3 to 5 years earlier than Millennials (at 15 years-old, versus at 18-20). Gen Alpha is also expected to behave in a similar way. However, spending by Gen Z and Gen Alpha’ is set to grow some three times faster than for other generations until 2030, by which time they will make up a third of the market.
More and more of the younger consumers today survive at the cross-section of gaming, e-commerce and social media. Hence, now that the Web is evolving towards Web 4.0 era, which is more immersive, experiential and decentralized, luxury is taking a lead. As consumers spend more time online and the hype around the metaverse continues to cascade into virtual goods, fashion leaders will unlock new ways of engaging with high-value younger cohorts. To capture untapped value streams, players would explore the potential of non-fungible tokens, gaming and virtual fashion — all of which offer fresh routes to creativity, community-building and commerce. Digital environments are transforming from linear and transaction-focused spaces into multi-dimensional, experiential and collaborative virtual worlds.
Gen Z has retained a childlike imagination and fused it with their own reality in the metaverse. Their experience in the real and virtual worlds is becoming seamless. Online shopping and in-store shopping are basically the same in the metaverse. In fact, Gen Z shops in virtual worlds and purchases virtual merchandise. And with NFTs, you can buy a physical object, as well as its NFT twin.
The metaverse is raging ahead with almost all brands using the technological disruption caused by newer formats of AR, VR, MR and gaming ensuring a huge amount of time is spent on the screen. All key brands like Louis Vuitton, Adidas and Gucci are highly active in the metaverse and NFT space. In fact, the first ever Metaverse fashion week was conducted last March with the next one already announced for March 2023.
Balenciaga and Nike are now making real money in the metaverse. Oliver Wright, Managing Director for consumer goods and services at Accenture, says most CPG brands are now looking at ways to be engaged in the metaverse and trying to figure out what percentage of revenues will come from digitally-related products and services. While products for the metaverse have costs associated with design, the margins for selling digital products are much higher because they have lower associated manufacturing or distribution costs.
To summarize, the metaverse is not just a marketing or branding opportunity, but something that will have real meaning to a company’s ROI and P&L statement and to Gen Z customers who live in the meta ecosystem.
15-Fashion Gamified: With the video gaming market estimated to exceed $200b in 2023, Luxury houses across the globe are shoring up efforts in gaming collaborations. Both appetite and demand for digital fashion has soared. The advantage of not only drawing in the exiting consumer but also the future gamer, the sector is too hot to be ignored. In 2021, Balenciaga teamed up with Fortnite to release a host of branded skins and cosmetics at accessible price tags ranging for $2-12, there by exposing themselves to a whopping 350m global players. Sure enough, soon Gucci, Burberry, Ralph Lauren, Christian Dior and others have entered the gaming sector. Not to be outdone, Bulgari, Balmain and LVMH followed suit. Going forward, presence in the gaming sector is a must for luxury brands wanting to tap into this unique, sustainable, low cost digital fashion space.
16-Tech for customer experience: Where did it all begin? From a hesitant acceptor of the digital medium to today a digital innovation leader, luxury brands have come a long way. Innovative solutions came with evolution: AI, IOT, VR, AR, blockchain, 3D printing and mobile commerce. These terms have become a crucial part of the fashion and luxury industry currently experiencing significant transformations. A 3D avatar is becoming a reality where a customer could create his or her own avatar and dress him with clothes he could like. These 3D avatars can enter the favored games developed by luxury brands such as Ralph Lauren, Gucci and others. A virtual trial room can assist in choosing the perfect fit, basis your 3D avatar.
By 2030, digital will play a much bigger role. Brands would have to win the digital game by content differentiation and by being relevant through brand content. It’s all about a unique experience, attitude and understanding of the customer which the luxury industry has been building for decades. Nevertheless, these new tools are developing and trying to transform the impossible to understandable, acceptable and incredible. Surely, the future of luxury is inseparable from technological innovations. This bond, no doubt, has immense potential.
17-Physical to Phygital to Omni Channel: The pandemic catapulted luxury brands into the age of digital at an unforeseen pace. Bain estimates that more than 85 percent of luxury purchases were digitally influenced in 2021. While the online commerce space exploded during the pandemic, luxury resorted to a hybrid approach. Brands will have to consider creating smooth and easily navigable integrated omni channel experiences. Companies will need to continue to blur the lines between physical, virtual and hybrid products and experiences in order to find the mix needed as many workers are work from home (WFH),the young generations are nearly all virtual, and digital penetrates every aspect of our lives. However, the physical evidence cannot be discarded as a whole, since the human touch in luxury remains undaunted. Whether in-store or remotely, these interactions will play a critical part in maintaining customer loyalty.The brands that prioritize this hybrid approach to bricks-and-mortar and online will be set for success in the year ahead.
18-Digital trust matters: Going forward, Fostering digital trust is a big necessity for luxury businesses. When it comes to their data, customers want to see an enduring combination that revolves around strong cybersecurity, policy, and vigilance, all working together to protect their privacy. A survey conducted by Mckinsey of more than 1,300 business leaders and 3,000 consumers globally suggests that establishing trust in products and experiences that leverage AI, digital technologies, and data not only meets consumer expectations but also could promote growth. The research indicates that organizations that are best positioned to build digital trust are also more likely than others to see annual growth rates of at least 10 percent on their top and bottom lines. Delivering on digital trust could provide significant benefits beyond just satisfying consumer expectations.
19-Virtual influencers are the new vogue: Virtual influencers represent a new world of opportunity for brands in terms of interactive and innovative collaborations. A ‘virtual influencer’ can be defined as a computer-generated, fictional individual which is most often used for marketing purposes, especially social media-based strategies. They can range from independently created avatars to official brand personalities, representing a company in various aspects of the digital world. Famous iterations of the trend include Gen Z-targeted social media influencer Lil Miquela, who boasts 2.9 million Instagram followers, and Brazil’s Lu do Magalu, who counts a staggering 6.1 million followers. Both these virtual people have worked with a variety of brands, namely Prada and Dior, however, their distinct dissimilarity to the typical influencer is that they are created by advanced tech companies. Going forward, this is a trend that the fashion and luxury companies need to be on a serious look out for.
20-Luxury Tourism: Travel continues to bounce back after being hit by the pandemic. Sustainable/ethical travel will be at the heart of this recovery. A majority of luxury travelers are likely to prioritize responsible travel in the future. Once again, the top of the list for purchasing penetration is travel and tourism. With many affluent having slashed their holiday spends during 2020 & 2021, travel once again tops the chart of beneficiaries. Glamping, undiscovered locales, money can’t buy experiences and adventures and family breaks will continue to be among the most resilient holiday types, reflecting the desire for many travelers to remain close to family and distanced from crowds and strangers. Multi-generational trips in particular are now proving to be highly popular with the affluent. Wellness holidays/retreats are also likely to continue seeing an uptick as wealthy individuals look to improve their physical and mental health after the stresses of the past two years. It is important for brands to continue delivering user-friendly websites, particularly for smaller screens, as the popularity of online shopping should remain buoyant in the coming years.
Abhay Gupta, Founder & CEO, Luxury Connect & Luxury Connect Business School
Abhay Gupta is a luxury thought leader, retail expert, philanthropist, author, speaker & on MGCC, certified coach. A pioneering veteran of the formative years of the liberalized retail economy, he has been certified to have continually delivered sustainable revenue growth in luxury, retail, apparel manufacturing, and brand launch initiatives amongst other industry-changing functions. With an experience span of over 25 plus years in his domain, Gupta has been involved in the evolution of fashion, luxury & retail segments right from manufacturing, joint venture factory set-up, franchising, & even skill development plus education.
During his long career, he has headed brands like Versace, Corneliani, Versace Home, Trussardi Jeans, and Cerruti amongst others., in addition, novel private label concepts like ‘Beanch & bar’ clothing for legal professional & ‘Su Misura’-clothing for all shapes and sizes were successfully launched and made profitable.
In his efforts to promote and educate the nation about luxury brands & lifestyle, he founded Luxury Connect LLP. Further identifying the very niche luxury talent need gap, he founded India’s first and only luxury business school in 2012.
Gupta has been acknowledged as an industry leader by Forbes, Economic Times, CNN-IBN, NDTV and Hindustan Times etc, where his contributory articles and or quotes are regularly published. An avid blogger, his analysis and reports on the India luxury market are sought after and frequently featured at international publications like Forbes, Luxury Society, black book, Images fashion, Luxury daily, The Top Tier etc. Research papers authored by him have been published in books related to ‘Essence of Luxury- an Asian perspective’ by the LVMH-SMU council Singapore.
Gupta is also the President of Centre for Education Growth & Research, Delhi NCR Chapter and an advisor to- Regalia Luxury Retail; Promising Indians Society’, Behind The Ramp & Mode Street Fashions.
His recent book ‘The incredible Indian Luxury Bazaar’ has been widely hailed as a one stop solution for all things complex in the mystical Indian Luxury paradox.
A marine engineer by basic profession, Gupta has undertaken an Executive MBA in Luxury Brand Management from SDA Bacconi.
Luxury Connect Since its inception in 2012, Luxury Connect as a knowledge-based organization has cemented its reputation by consistently delivering tangible results for its clients. Today, Luxury Connect is widely accepted as the foremost ‘go to’ organization for any kind of luxury related strategy, compliance and or operational challenges. Having delivered innovative tailor-made solutions across sectors of fashion, watches, jewelry, automobiles, real estate, travel & hospitality etc., Luxury Connect enjoys a client list that runs across the best of best brands operating in the HNI domain. Envisioned and led by Abhay Gupta, an internationally acclaimed and rewarded Luxury Icon, Luxury Connect delivers consistent value to its clients utilizing years of experience of the best brains in the luxury consulting world. Acting as an everyday coach cum business partner, Luxury Connect helps clients evaluate and capitalize on market opportunities to deliver best tangible results.
Since its inception in 2012, Luxury Connect as a knowledge-based organization has cemented its reputation by consistently delivering tangible results for its clients. Today, Luxury Connect is widely accepted as the foremost ‘go to’ organization for any kind of luxury related strategy, compliance and or operational challenges. Having delivered innovative tailor-made solutions across sectors of fashion, watches, jewelry, automobiles, real estate, travel & hospitality etc., Luxury Connect enjoys a client list that runs across the best of best brands operating in the HNI domain. Envisioned and led by Abhay Gupta, an internationally acclaimed and rewarded Luxury Icon, Luxury Connect delivers consistent value to its clients utilizing years of experience of the best brains in the luxury consulting world. Acting as an everyday coach cum business partner, Luxury Connect helps clients evaluate and capitalize on market opportunities to deliver best tangible results.